Systems engineer,
systems thinker,
builder by instinct.
Experienced in technical support, SaaS operations, troubleshooting, and customer-facing execution — with hands-on exposure across enterprise platforms, infrastructure contexts, search products, and fast-moving support environments.
Where I worked, what I handled
The environments, platforms, and problem spaces that shaped how I work.
Sitecore
Multi-product SaaS support with sharp troubleshooting and customer-facing execution.
Supported enterprise clients across Sitecore Search, Discover, and Moosend-related workflows, handled escalations, reproduced issues, and worked across support, product, and engineering contexts.
Supported clients using Sitecore Search and Discover across onboarding, troubleshooting, and issue investigation.
Worked on Moosend-related cases including DNS setup, email template corrections, campaign issues, and analytics-facing support.
Escalated complex cases with detailed logs, clear repro steps, and technical context to help engineering move faster.
Operated in ticket-driven environments where clarity, speed, ownership, and communication mattered daily.
Modis
Level 1 support across enterprise environments, end-user systems, and core infrastructure touchpoints.
Delivered frontline support, resolved hardware and software issues, documented incidents accurately, and worked across Microsoft, virtualization, remote access, and directory environments.
Provided first-line support via phone, chat, and email for day-to-day user incidents and service requests.
Worked with O365 applications, user account issues, access-related cases, and common Active Directory tasks.
Handled troubleshooting around VMs, Citrix environments, IBM Mainframe-related access context, and endpoint/application issues.
Escalated where needed, kept documentation clean, and helped maintain smooth handoff toward Level 2 and other teams.
Earlier roles
Customer-facing work that built calm under pressure, speed, ownership, and communication.
Before tech support and engineering-focused roles, built strong people skills, discipline, and reliability in customer service and operations-heavy environments.
Worked in fast-paced roles where accuracy, responsibility, and communication had immediate real-world consequences.
Built customer empathy, composure, and consistency — skills that transfer directly into support and technical troubleshooting.
Learned to stay organized, communicate clearly, and solve problems without drama.
Additional skills & hobbies
The part that makes the profile stronger: curiosity outside the ticket queue, interest in systems, self-driven technical learning, and a builder mindset around tools and automation.
A Telegram bot built with Python, focused on automation, interaction flows, and real-time user commands. Designed as a practical sandbox for experimenting with APIs, logic handling, and lightweight system behavior.
View repositoryComfort around technical environments, systems thinking, and structured troubleshooting.
Interest in Linux, GitHub workflows, Python, Docker, AI tooling, Azure concepts, and homelab-style exploration.
A profile that can speak to users clearly, but also enjoys understanding what happens behind the curtain.